Buying Center FAQ
What can I expect during my appointment?
Once you arrive, we’ll conduct an inspection of the vehicle you’re interested in selling by reviewing the exterior, interior, and mechanical aspects of the car, truck, or SUV. If you decide to sell, you can leave with payment in hand. You can also take up to 7 days to weigh your options.
Can I sell my car without buying a new one?
Absolutely. Our offer will be the same whether or not you choose to buy with us afterward.
Do I need an appointment to sell my car?
No, you are not required to schedule an appointment. However, we certainly encourage you to schedule an appointment if possible.
How do you determine my offer?
One of our trained Rick Hendrick Cadillac Norfolk appraisers will review the current market conditions as well as your car’s specific year, make, model, mileage, and vehicle history report. We’ll take a look at your car’s condition, inside and out. We also test drive your car and check to see if the brakes and turn signals are working. If repairs are needed, we might adjust our offer. When it comes to cleanliness, the long-term maintenance and care of your car are what’s most important in determining your offer.
What to bring when I sell my car?
You’ll need to bring all keys, remotes, and owner’s manuals. You’ll also need a valid state-issued photo ID for all titleholders. Lastly, you’ll need the title or payoff information. All titleholders should plan to be present. If there is a previously paid-off lien listed on the title, you’ll also need the release from the lien holder. If you don’t have the required items, we’ll make arrangements to gather what’s missing!
Do you buy leased cars?
Yes! Most of the time, you’ll be able to sell your leased car in almost the same way as any other financed car. We’ll appraise the car, contact the leasing company for a payoff quote, and process any equity you might have. Please note that some leasing companies will not allow you to sell the car prior to the expiration of the lease. Also, be aware that your leased car might not be eligible for trade-in tax savings. Check with your leasing company for complete details.
