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Cadillac Service Frequently Asked Questions


Do I need to Schedule an Appointment for My Cadillac service?

We don’t require an appointment to service your new or used vehicle but to beat the lines and help our service technicians, scheduling an appointment is always recommended. You can also keep up with when you need to bring your vehicle in for service by following our Cadillac maintenance schedule.

How Often Does My Car Need an Oil Change?

It’s recommended that you change the oil in your new or used Cadillac every 5,000 to 7,500 miles, depending on the type of engine you have and the types of roads you travel on. If you are frequently driving on harsh roads or off-road terrain, we recommend you change your oil sooner!

Why Do I Need to Rotate My Cadillac Tires?

Your tires, generally speaking, do not wear evenly on their own unless you rotate them frequently. Without proper tire rotation, they will wear faster, which could put your tires at risk for a blowout! Luckily, we have great service offers to save you on many tire services!

Do You Use OEM Parts?

Yes! OEM parts, or “Original Equipment Manufacturer,” are extremely important for your car or SUV because they were crafted to perfectly fit your specific Cadillac model and are backed by a limited coverage warranty. At Rick Hendrick Cadillac Norfolk, our trained service technicians use genuine OEM parts for every service!


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6222 E Virginia Beach Blvd, Norfolk, VA, 23502
Rick Hendrick Cadillac Norfolk 36.8555, -76.1923.