2013 Cadillac xts updating the computer que system staff was friendly & helpful good loaner car service took longer than expected but was done well Read More >>

2011 ESCALADE ESV. FOR REGULAR OIL CHANGE..ALSO DID TIRE ROTATION..COLONIAL CADILLAC IS ALWAYS COURTEOUS, HELPFUL AND THOROUGH. WHILE MY CAR IS BEING ATTENDED A STAFF MEMBER WILL DRIVE ME TO A MEDICAL APPOINTMENT OR COSTCO AND PICK ME UP WHEN I AM FINISHED...I LIVE IN HERTFORD, NC SO TRY TO GET A LOT ACCOMPLISHED IN ONE TRIP! MY ONE DISAPPOINTMENT WAS TO SEE THE SALES STAFF NOW WEARING SHIRTS THAT ARE ALL RICK HENDRICK BRANDING....FRANKLY, THEY LOOKED MUCH MORE PROFESSIONAL IN THEIR FINELY TAILORED SUITS AND SPORTS COATS. ALL THAT "BRANDING" ON THEIR SHIRTS DEMEANS THEM....THEY ARE NOT WORKING IN A SERVICS DEPARTMENT...THEY ARE SELLING LUXURY CARS TO PEOPLE WHO APPRECIATE A PROFESSIONAL AND PERSONAL PRESENTATION. Read More >>

2013xts Warranty, oil change state inspection I'm completely satisfied with the staff there. Read More >>

Always have received excellent service with the Rick Hendrick Service Department. All the employees there are knowledgeable and very, very courteous. A pleasure to deal with! Veronica McElhenie Read More >>

I purchased a 2013 cts an my salesperson john butler was a very patient, professional man who brought calm to my process even though I I don't think he believed I would make purchase because I couldn't decide which car or model I wanted because as you all know, you have a huge toy store with beautiful cars and I needed to be sure before I committed to buying something. there was no pressure, he listened an that is very important. Read More >>

2004 srx for noise in the front end. determined to be a worn ball joint. tried to get extended warranty to pay for the repair....turned down. car was repaired in 2 hours, aligned, and washed. no problems. red team did outstanding job...will roberts and kristian.kudos. Read More >>

This was just a routine oil change and fuel filter change. Service was quick and efficient. I appreciate the pleasant waiting room and clean rest room. I especially like the car wash and vacuuming. Dave Banner is good to deal with. James King Read More >>

2012 SRX Great staff. Full check of systems, oil change, rotate tires. 0730 in 0930 out.. clean/washed/vacuumed Great customer service Read More >>

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SRX Shop/Bought John Butler is the best new car salesman I have ever dealt with, and a conservative estimate would be that I have bought at least 35 automobiles in my lifetime. His product knowledge was the best I have ever experienced and the respect he afforded my wife and I was beyond compare. It was directly attributable to him that our purchase experience was truly outstanding. Read More >>